SHOP WITH CONFIDENCE
Chocolates and Confections is committed to providing you a safe, secure and enjoyable shopping experience. We want you to know all the steps we take to ensure customer satisfaction.
SECURITY
Chocolates and Confections wants to protect your information. We have utilized the most up-to-date technology to make sure your information remains confidential. Orders are processed through our SSL Secure Service so all credit card and personal information is encrypted for your protection while in transit.
We utilize industry standard 128-bit SSL certificates thereby offering the highest level of encryption or security possible. While you are on a secure page, such as in our checkout page, the lock icon in the status bar of your Web browser will appear locked. This is one indicator you can visibly see that communications between your browser and this site's web servers are private and secure.
While we use encryption software to protect sensitive information online, we also use our best efforts to protect your information off-line. Access to all of our users' information is restricted in our offices. We take reasonable steps to ensure that only employees who need the information to perform a specific job are granted access to personally identifiable information. The servers on which we store personally identifiable information are kept in a very secure environment at our facility.
PRIVACY POLICY STATEMENT
At Chocolates and Confections we consider ourselves to be a trusted guardian of your information. We do not sell, lease, or rent the personal information of our customers, including telephone numbers, mail or email addresses.
Information Collection and Use
Your e-mail address is only used to contact you about your order and if you choose, Chocolates and Confections newsletter. The newsletter will never be sent more than twice a month and will contain special collections, new items and exclusive bonus incentives to come back and shop. If you decide you do not wish to receive it, simply follow the “opt out” instructions at the bottom of the newsletter. If you contact Chocolates and Confections via email regarding any matter, you will not be contacted for any reason other than as a response to the question or feedback. You will not be defaulted into receiving any promotional material simply by contacting us.
Shopping Cart Ordering Process
We request information from you on our order form, including your contact information (such as name, email and shipping address) and financial information including credit card number and expiration date. This information is used to fill your orders and for billing and shipping purposes only. If we have trouble processing your order, we may use this contact information to get in touch with you. We share this information, and only that information that we believe is necessary, with those third parties that are involved in the processing of your order. For example, the financial institution that issued your credit card and the shipping carrier that delivers your order. If you supply us with your postal and/or email address in this manner, you may receive periodic mailings from us with information on new products and promotions or upcoming events. If you do not wish to receive such mailings, you may opt out of mailings at any time.
Product Reviews
If you choose to submit a product review, letter of thanks or other such testimonial we may ask for permission to use it on our website. We would only reveal minimal information (such as a last name and location), but use only information that we are granted to use. All testimonials would be reviewed and edited prior to posting. Generally, we would use this information only to improve our website and to promote product selection as a resource for other visitors.
Special Offers and Promotions
If you signed up to be on our email list you may occasionally receive information on products, services and special deals. We offer you the option to discontinue receiving these communications by following the convenient instructions at the bottom of all emails to “opt-out”.
Cookies
A cookie is a message that the server for our website gives to your Web browser. Your browser stores the message in a file called cookie.txt. Each time the browser requests a page from the server, a message is sent back to the server. Usage of a cookie is in no way linked to any personally identifiable information while on our site. The next time you visit our site, your browser will send the cookie to the server, which can use the information to present you with a more personalized experience (such as retaining the contents of your shopping basket). Chocolates and Confections uses cookies for only two purposes: to maintain your shopping basket and to track which site or search engine referred you to our site. We do not use cookies to store passwords or any personal information about you.
If you reject the cookie, you may still use our site; however, the contents of your shopping basket will not be retained between visits. If you wish to prevent websites from setting cookies on your browser, you may set your browser’s security preferences to refuse cookies or to warn you before setting a cookie.
Session ID
Upon visiting our site, we assign you a unique Session ID and attempt to store that onto your computer in the form of a cookie. This is used to keep track of your shopping basket during your visit and between visits.
Log Files
We use standard server log files to identify IP addresses, browser type, domain name, date and time users have accessed Chocolates and Confections. We use Internet Protocol (IP) addresses to analyze trends, administer the site, track a user's movement and gather broad demographic information for aggregate use. "Aggregate use" means that information from all users is collected and gathered into a whole unit so that information as a whole can be used.
Sharing
As all other online companies, we use a credit card processing merchant bank to bill users for goods and services. This company is contractually obligated to not retain, share, sell, store or use personally identifiable information for any secondary purposes.
Aside from the previously mentioned third parties involved in the processing of your order, we do not share your personally identifiable information with any other entities unless it is required by law or is pertinent to judicial or governmental investigations or credit application proceedings, to protect the rights or property of Chocolates and Confections or others, or as otherwise described in this privacy policy.
Correcting and Updating Personal Information
If any of your personally identifiable information or email address changes, or if you no longer wish to use our shopping site, please don’t hesitate to contact us and we will process your request.
Links
This website contains links to other websites. We are not responsible for the privacy practices of the other sites. We encourage you to read the privacy statements of each and every site that collects personally identifiable information. This privacy policy applies solely to information collected by the Chocolates and Confections website.
Contact Us
If you have any questions about this privacy statement, the practices of this site, wish to have information about you deleted or to opt-out of mailings, or want to place an order via a method other than the Internet, you can contact us at:
Chocolates and Confections
9211 Gaither Road
Gaithersburg, Maryland 20877
United States
EMAIL: admin@ChocolatesAndConfections.com
PHONE: 800-231-8154 Toll Free 24/7
FAX: 800-643-4284 Toll Free 24/7
Live reception desk is available to direct your call and
Live customer service desk will be happy to assist you
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Monday - Friday 7:30am-8pm EST |